The short version
- Nothing here renews. Every purchase is one-time, so there is no subscription to cancel.
- If something we sold you didn’t work, we refund it. No argument.
- Failed analyses, free re-runs and sessions we couldn’t hear cost you nothing.
- We never refund based on job-search outcomes — we never promised those.
1Why this policy is generous
You are buying help with something that matters — a job you want. If we take your money and give you something unhelpful, keeping it would be wrong.
We would rather refund quickly and learn why than argue.
2Automatic refunds — no questions asked
| You were charged but got nothing | Full refund, or we unlock it — whichever you prefer. Tell us and we will fix it the same working day |
| You were charged twice | Full refund of the duplicate |
| The service failed | If we could not produce what you paid for, a full refund |
Each of these is our fault, not yours. Buying and then deciding you would rather not have is not on that list — a purchase covers one job, and once it is yours the choice was yours to make.
3Things that don’t consume your purchase
You are not charged, and nothing is used up, when:
- a generation fails — if our analysis, tailoring or preparation errors out, it costs you nothing;
- you re-run an analysis on the same job after improving your resume — that is always free;
- we couldn’t hear you properly in a mock interview — we offer a free re-run rather than scoring answers we didn’t hear.
These are our failures, not yours.
4When we may decline
- You have used the full pack and the request is about disliking the advice rather than a fault.
- Nothing went wrong — you simply changed your mind about buying.
- There is clear evidence of abuse — repeated buy-use-refund cycles, or multiple accounts.
If we decline, we will tell you why in plain language.
We will not decline because our analysis said something you didn’t want to hear. An honest assessment that a role is a stretch is the product working. But if you think the analysis was wrong — as opposed to unwelcome — tell us, because that is a quality problem we need to know about.
5What we never do
- We do not refund based on job-search outcomes. We never promised interviews or offers, and we cannot be responsible for hiring decisions.
- We do not withhold your data pending a refund dispute. Your resumes, analyses and transcripts remain yours and remain deletable.
6How to request one
Email info@kaaryon.com with the address you signed up with and roughly what happened.
Approved refunds go back to the card or account you paid with, in full. Your bank decides how long that takes — usually five to seven working days, and we have no way to speed it up.
When we refund a Job Target Pack, that job locks again: the prioritised actions, the full question list and the resume download all stop. Anything you have already downloaded stays yours, and your resumes, analyses and transcripts are untouched — we do not delete your work because you asked for your money back. Refunded practice interviews are withdrawn in the same way.
We email you when it is done, so you are never left wondering whether it happened.
7Taxes
Refunds are for the whole purchase, including the GST you were charged. We do not refund part of a purchase — there is no half-unlocked job, so there is no half refund.
8Cancellation
There is no subscription to cancel. Kaaryon is sold as one-time purchases: a Job Target Pack covers the job you bought it for, and practice interview credits are bought outright. Nothing renews, nothing is billed again, and no card details are stored for future charges.
Because nothing recurs, there is no cancellation step to take. Simply stop using the service — you will not be charged again. You can delete your account at any time from your account settings, which removes your data permanently.
If you have bought something and want your money back, that is a refund rather than a cancellation, and sections 2 and 3 above set out when we give one. Email info@kaaryon.com from the address you signed up with.